Genesis Energy · Customer operations

Energy Customer Assistant

The questions a contact centre fields all day, answered on the customer’s own account. Three agents:

Bill Explainer: Ask “Why is my bill so much higher this month?” — then “Can I spread the cost over the year?”
Plan Compare: Ask “We’ve just bought an EV and drive about 250 km a week. Am I on the right plan?” — then “What if we got LPG for the hot water too?”
Service Support: Ask “My power’s just gone off — is it just me?” or “We’re moving to Cambridge on the 5th of December.”

Or tap the camera in the composer and upload a power bill for a second property to see what it would cost with Genesis.

Other Features Include:

24/7 — billing, sales and faults in one conversation
Multi-Lingual: English, Māori, Cantonese, Mandarin, Hindi, Korean, Tagalog
Knows the customer: plan, bill, meter and lines company are on the call from the first word
Safety first: gas and fault calls never get a sales pitch

Demo only. Plan and product names follow genesisenergy.co.nz; the rates, outages and the customer are illustrative.

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